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Computer & Phone Systems
Spillman Computer Aided Dispatch (CAD)
Our Communications Center operates on Spillman CAD, which features:
- Automatic Vehicle Locator GPS on all police, fire, emergency medical services vehicles
- Mapping Integration
- Business and Alarm Subsystems
- Unit recommendation so that the closest units can be dispatched
- Premise alert data to alert responding units to danger or environmental information
- Statistical Reporting so that Police and Fire Administration can track and keep up to date on calls for service
VESTA Phone System
VESTA is a Private Branch Exchange System (PBX) based digital phone system. It features:
- 911 and administrative line capabilities
- Compatibility with our CAD mapping system
- Federal Communications Commission (FCC) wireless Phase I and Phase II compliant
- Automatic location identification (ALI) rebid to update wireless callers location data
- VoIP compatible ANI/ALI
Motorola Astro 25 Digital P25 Trunking Radio System
- Provides both trunked and conventional digital radio dispatch
- 800 Megahertz (MHz) and Very-High Frequency (VHF) compatible
- Digital playback of radio traffic
- Multiple customizable screens
Program Details
We use this structured program to quickly and efficiently gather critical information required for every call, including: address, callback number, caller name, and chief complaint. Drop-down answer choices make it quick and easy to navigate through the key questions that determine the response needed for the call. Links make it easy for call-takers to quickly give pre-arrival instructions appropriate for the case.
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911 Communications
Physical Address
1215 Race Street
Justice Center, Suite 10
New Castle, IN 47362
Phone: 765-529-4901Emergency Phone: 911
- Who answers 911 calls?
- What should I do if I accidentally call 911?
- When should I call 911?
- What type of information should I give to 911?
- If I call 911 on a cellular telephone, will I be found?
- If it is not an emergency, should I call 911?
- Can I talk to the Police Chief or Sheriff if I call 911?
- If someone is knocking on my door asking to call the police, must I let them in?
- Is it true that I can call 911 from any disconnected wireless telephone?
- I have called. Where is the officer?
- Will the dispatcher help in medical situations?
- I am not happy with the service I received on the phone. What can I do?
- Can I call 911 if I'm hearing impaired?
- Can someone call 911 who does not speak English?
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