Our Communications Center operates on Spillman CAD, which features:
Automatic Vehicle Locator GPS on all police, fire, emergency medical services vehicles
Mapping Integration
Business and Alarm Subsystems
Unit recommendation so that the closest units can be dispatched
Premise alert data to alert responding units to danger or environmental information
Statistical Reporting so that Police and Fire Administration can track and keep up to date on calls for service
VESTA Phone System
VESTA is a Private Branch Exchange System (PBX) based digital phone system. It features:
911 and administrative line capabilities
Compatibility with our CAD mapping system
Federal Communications Commission (FCC) wireless Phase I and Phase II compliant
Automatic location identification (ALI) rebid to update wireless callers location data
VoIP compatible ANI/ALI
Motorola Astro 25 Digital P25 Trunking Radio System
Provides both trunked and conventional digital radio dispatch
800 Megahertz (MHz) and Very-High Frequency (VHF) compatible
Digital playback of radio traffic
Multiple customizable screens
Program Details
We use this structured program to quickly and efficiently gather critical information required for every call, including: address, callback number, caller name, and chief complaint. Drop-down answer choices make it quick and easy to navigate through the key questions that determine the response needed for the call. Links make it easy for call-takers to quickly give pre-arrival instructions appropriate for the case.