Computer & Phone Systems

Spillman Computer Aided Dispatch (CAD)

Our Communications Center operates on Spillman CAD, which features:

  • Automatic Vehicle Locator GPS on all police, fire, emergency medical services vehicles
  • Mapping Integration
  • Business and Alarm Subsystems
  • Unit recommendation so that the closest units can be dispatched
  • Premise alert data to alert responding units to danger or environmental information
  • Statistical Reporting so that Police and Fire Administration can track and keep up to date on calls for service

VESTA Phone System

VESTA is a Private Branch Exchange System (PBX) based digital phone system. It features:

  • 911 and administrative line capabilities
  • Compatibility with our CAD mapping system
  • Federal Communications Commission (FCC) wireless Phase I and Phase II compliant
  • Automatic location identification (ALI) rebid to update wireless callers location data
  • VoIP compatible ANI/ALI
Spillman CAD System on Computer Screen
VESTA Phone System on Computer Screen

Motorola Astro 25 Digital P25 Trunking Radio System

  • Provides both trunked and conventional digital radio dispatch
  • 800 Megahertz (MHz) and Very-High Frequency (VHF) compatible
  • Digital playback of radio traffic
  • Multiple customizable screens
Trunking System on Computer Screen

Program Details

We use this structured program to quickly and efficiently gather critical information required for every call, including: address, callback number, caller name, and chief complaint. Drop-down answer choices make it quick and easy to navigate through the key questions that determine the response needed for the call. Links make it easy for call-takers to quickly give pre-arrival instructions appropriate for the case.